Terms and Conditions

1. Introduction and Acceptance of Terms

Welcome to The 1 Perfume, your destination for exploring fragrances for men, fragrances for women, unisex fragrances, premium attars, and perfume gift sets. These Terms and Conditions govern your access to and use of our website, including browsing product collections, reviewing fragrance descriptions, submitting orders, and contacting our team for assistance. By visiting our website or placing an order, you acknowledge that you have read and understood these terms and agree to comply with the conditions described here. If you do not agree with any part of these terms, please discontinue using the website and contact us if you need clarification. These terms should be read together with any applicable shipping, cancellation, return, refund, and product specific policies published on our website.

2. Product Information and Descriptions

The 1 Perfume aims to provide clear and helpful information about each fragrance, including its name, size, price, scent profile, packaging, and other relevant product details. Fragrance descriptions may mention notes such as citrus, florals, musk, amber, oud, woods, or spices to help customers understand the general character of a product before making a selection. Individual experiences can differ depending on skin chemistry, personal preferences, environment, and application methods. Product images are intended to represent the items offered, although minor differences in colour, presentation, packaging, or appearance may occur because of lighting, photography, display settings, or manufacturer changes. Customers are encouraged to review the available product information carefully and contact us before ordering if they require clarification about a particular fragrance, size, or product feature.

3. Product Prices, Offers, and Availability

All product prices displayed on The 1 Perfume website are expressed in the currency specified on the relevant product or checkout page and are subject to change where permitted by applicable law. Prices, promotional offers, discounts, product sizes, and availability may vary depending on stock levels, supplier information, seasonal campaigns, or business requirements. We make reasonable efforts to maintain accurate listings; however, occasional typographical errors, outdated prices, or incorrect product details may occur. If a significant pricing or listing error is identified after an order is submitted, we may need to contact the customer to clarify the details before proceeding. Displaying a product on the website does not guarantee that it will remain available at all times. Any offer is subject to its stated conditions, validity period, stock availability, and applicable restrictions.

4. Orders and Order Confirmation

Customers are responsible for reviewing their selected fragrances, quantities, product sizes, delivery information, contact details, and order total before submitting an order through the available ordering process. Submitting an order represents a request to purchase the selected products and does not necessarily mean that the order has been accepted or confirmed by The 1 Perfume. An order may require verification of product availability, delivery coverage, pricing, and other relevant details before processing begins. We reserve the right to contact customers for clarification or to decline or cancel an order where permitted by law, including cases involving unavailable stock, suspected fraudulent activity, incorrect listing information, or delivery limitations. An order should be considered confirmed only when confirmation has been communicated through the actual order process used by our business. Any order summary displayed by the website should not be treated as proof of dispatch or delivery.

5. Payment Terms and Cash on Delivery

The 1 Perfume currently accepts Cash on Delivery (COD) as the available payment method for orders placed through our website. Customers are required to pay the total payable amount to the authorised delivery representative at the time of delivery. The total amount may include the product price and any applicable delivery charges based on the delivery location. Customers should confirm the final payable amount before completing their order. Orders will be processed according to product availability, delivery serviceability, and the information provided during checkout. Customers must ensure that they are available to receive the order and make the required payment upon delivery. Any changes to the accepted payment methods will be communicated through the relevant ordering process.

6. Shipping, Delivery, and Address Accuracy

The 1 Perfume arranges product delivery based on the customer's location and the availability of delivery services. Delivery charges may vary depending on the distance between our business address and the customer's delivery location. Orders delivered to nearby locations may qualify for free delivery, with no delivery charge applied. For locations farther away, additional delivery charges may apply depending on the distance and delivery requirements. Any applicable delivery charges will be communicated to customers before the order is confirmed. Estimated delivery times may vary depending on the location, courier availability, weather conditions, public holidays, and other operational circumstances. Customers must provide accurate recipient names, contact numbers, postal codes, and complete delivery addresses when placing an order. Customers are encouraged to check the delivered package and report any visible damage, missing items, or incorrect products promptly through our customer support channel. Delivery timelines are estimates and are not guaranteed.

7. Cancellation, Returns, and Refunds

Requests to cancel an order, return a product, or receive a refund are subject to the cancellation, return, and refund policy applicable to The 1 Perfume at the time of purchase. Eligibility may depend on the order's processing or dispatch status, the condition of the product, the type of item purchased, and the reason for the request. For hygiene, safety, and product-integrity reasons, opened or used fragrances may be subject to specific restrictions, except where applicable law requires otherwise. Customers should retain the original packaging and provide the order details, a clear explanation of the issue, and supporting photographs when requested for a damaged, defective, missing, or incorrect item. Refunds, where approved, will be processed according to the applicable policy and the original or otherwise authorised payment arrangement. Please contact our team before sending a product back, as unauthorised returns may not be processed promptly.

8. Fragrance Use, Storage, and Product Care

Customers should use all perfumes, attars, and fragrance products according to the product label, manufacturer instructions, and any relevant safety information supplied with the item. Fragrances are generally intended for their stated use and should not be swallowed, sprayed into the eyes, or applied to irritated or damaged skin. Some products may contain alcohol, fragrance ingredients, or other components that can cause sensitivity in certain individuals. Customers with known sensitivities should review the available ingredients or product information and seek appropriate advice before use when necessary. Keep fragrance products away from excessive heat, direct sunlight, flames, and other ignition sources where applicable, and store them safely out of the reach of children and pets. The 1 Perfume does not guarantee that every fragrance will suit every individual's preferences or skin response, and customers should discontinue use if irritation or an unwanted reaction occurs.

9. Intellectual Property and Website Use

Unless otherwise stated, the website's original text, visual presentation, graphic elements, branding, logos, and other original materials associated with The 1 Perfume are protected by applicable intellectual property laws. Product names, manufacturer trademarks, brand logos, and product images may belong to their respective owners and are presented only for legitimate identification, informational, or commercial purposes where authorised. Visitors may browse the website and use its information for personal, lawful shopping-related purposes, but must not reproduce, republish, distribute, modify, or commercially exploit protected content without appropriate permission. Customers must not interfere with website functionality, attempt to gain unauthorised access to systems, submit misleading information, or use the website for fraudulent or unlawful activities. We may update website content, correct errors, restrict access to misuse, or remove material when reasonably necessary and consistent with applicable law.

10. Limitation of Liability and Support

The 1 Perfume makes reasonable efforts to provide a reliable shopping experience and accurate product information, but the website may occasionally contain errors, interruptions, or information that requires correction. To the extent permitted by applicable law, we shall not be responsible for indirect or consequential losses arising from website interruptions, inaccurate customer provided information, delays caused by third party delivery services, or circumstances beyond our reasonable control. Nothing in these terms excludes or limits any consumer rights, statutory guarantees, or liabilities that cannot lawfully be excluded or limited. We may revise these Terms and Conditions when necessary to reflect changes in our products, ordering procedures, business operations, or legal obligations, and the version published on the website should be reviewed before making a purchase. If you have questions about an order, product, delivery, cancellation, or any provision in these terms, please contact The 1 Perfume through the customer support details provided on our website so that we can review your concern and respond appropriately.