Privacy Policy
1. Introduction to Our Privacy Policy
At The 1 Perfume, we respect your privacy and are committed to handling your personal information responsibly when you visit our website, explore our fragrance collections, make enquiries, or place an order. This Privacy Policy explains the types of information that may be collected through our website, how that information may be used, and the measures taken to help protect it. Our products include fragrances for men, fragrances for women, unisex fragrances, premium attars, and perfume gift sets, and we may need certain information to respond to product enquiries or fulfil customer orders. By using our website and voluntarily providing information through its available forms or ordering features, you acknowledge the practices described in this policy. We aim to collect only information that is reasonably relevant to our business operations and to handle it in accordance with applicable privacy and data protection requirements.
2. Information We May Collect
The information collected by The 1 Perfume depends on how you interact with our website and the details required to process your order or respond to your enquiry. When placing an order, we may collect your name, phone number, email address, delivery address, selected products, quantities, and any additional information you choose to provide. Order-related information may include product prices, applicable delivery charges based on your location, order references, Cash on Delivery (COD) details, and communications regarding your purchase. If you contact our team about a fragrance, damaged item, delivery concern, or other shopping-related matter, we may retain the information necessary to understand and address your request. Please avoid submitting unnecessary sensitive personal information through our website. We collect and use personal information only as reasonably necessary for order processing, delivery arrangements, customer support, and related business operations, subject to applicable privacy laws.
3. How We Use Your Information
The 1 Perfume may use the information you provide to process and manage product orders, verify order details, coordinate deliveries, respond to enquiries, and communicate information relevant to your purchase. Your contact details may be used to clarify product selections, confirm delivery instructions, notify you about order progress, or resolve problems involving unavailable products, incorrect items, or shipping arrangements. We may also use relevant information to maintain business records, investigate suspected fraudulent activity, improve the clarity of our product listings, and assess recurring customer support issues. Information may be used to comply with legal obligations, enforce applicable website terms, or protect the legitimate interests of our customers and business. We do not intend to use information submitted for one purpose in an unrelated manner that is incompatible with that purpose, unless you have provided the required permission or the use is otherwise permitted by applicable law.
4. Orders, Payments, and Information
When you place an order through The 1 Perfume website, the information associated with that transaction may be used to review your selected fragrances, calculate the payable amount, verify delivery details, and coordinate order fulfilment. Depending on the ordering process, transaction records may include the products selected, quantities, prices, shipping charges, payment method, order status, and communications related to the purchase. If Cash on Delivery is offered and selected, relevant information may be shared with an authorised delivery partner where necessary to complete the delivery and collect payment. Any online payment information, if such payment facilities are introduced, should be handled through the applicable payment provider and its processes. Customers should not send full card numbers, security codes, passwords, or other confidential payment credentials through general contact forms or ordinary email. Transaction records may be retained for accounting, customer service, fraud prevention, and legal compliance purposes where applicable.
5. Delivery Information and Shipping
To deliver fragrance products to the correct destination, The 1 Perfume may need to share relevant customer information with courier companies, logistics providers, or other authorised delivery partners involved in fulfilling an order. The information shared may include the recipient's name, contact number, delivery address, postal code, package details, and other information reasonably required to arrange delivery or resolve a delivery issue. Such information should be limited to what is necessary for the relevant delivery service, subject to applicable legal requirements and the arrangements with the service provider. Delivery partners may process information according to their own operational procedures and applicable privacy obligations. We encourage customers to provide accurate delivery details and contact us promptly if they identify an error that could affect their shipment. We are not responsible for the independent privacy practices of third party providers, but we aim to work with service providers appropriate to our business needs.
6. Information Sharing and Services
The 1 Perfume does not intend to sell customers' personal information to third parties. Information may be disclosed where reasonably necessary to operate our business, fulfil orders, respond to enquiries, provide delivery services, maintain website functionality, obtain professional assistance, or comply with a valid legal requirement. Depending on the services actually used by the website, relevant information may be handled by hosting providers, technical service providers, payment processors, courier companies, or professional advisers who support specific business activities. We aim to limit shared information to the details needed for the relevant task and expect appropriate care to be taken when customer information is handled on our behalf. If you follow a link to an external website or interact with a third party service, that service may operate under its own privacy policy and terms. We recommend reviewing the relevant third-party policies before providing information directly to those services.
7. Data Storage and Retention
The 1 Perfume retains personal information only for as long as it is reasonably needed for the purpose for which it was collected, subject to applicable legal, accounting, operational, and dispute resolution requirements. Order details and related communications may need to be retained to manage fulfilment, respond to complaints, process eligible returns or refunds, maintain financial records, and demonstrate compliance with relevant obligations. Enquiry information may be retained for a reasonable period so that our team can follow up on requests and maintain continuity in customer support. Retention periods can differ according to the type of information, the nature of the transaction, and applicable legal requirements. When information is no longer reasonably necessary and there is no legal or operational reason to retain it, we aim to delete it, anonymise it, or otherwise dispose of it appropriately, subject to the technical capabilities of the systems and service providers used by our business.
8. Data Security and Protection
We recognise the importance of protecting personal information against unauthorised access, accidental loss, misuse, alteration, and disclosure. The 1 Perfume aims to use reasonable administrative, technical, and organisational safeguards appropriate to the nature of the information handled and the way our website operates. These measures may include limiting access to customer details, maintaining appropriate website and hosting controls, reviewing service provider arrangements, and handling order records responsibly. However, no website, electronic transmission, storage method, or online service can be guaranteed to be completely secure under all circumstances. Customers should use caution when sending personal details online and should contact us promptly if they believe that information submitted to our business has been exposed or misused. Where required by applicable law, we will address personal data incidents and related notifications in accordance with the relevant legal obligations.
9. Your Privacy Rights and Choices
Depending on applicable law, you may have rights relating to the personal information held by The 1 Perfume, including the right to request access to certain information, seek correction of inaccurate details, request deletion where legally permitted, or raise concerns about how your information is processed. You may also ask questions about the information provided through an order or enquiry and request clarification about its use. To help us respond appropriately, please include enough information to identify the relevant transaction or communication without sending unnecessary confidential details. We may need to verify your identity or request additional information before acting on a privacy request to protect customer information from unauthorised disclosure. Certain records may need to be retained where required by law or necessary to establish, exercise, or defend legal claims. We will review valid requests and respond within the timeframes required by applicable law.
10. Policy Scope and Contact Information
This Privacy Policy applies to the personal information handled through The 1 Perfume website and the customer interactions associated with our fragrance products and services. It does not automatically govern external websites, independent delivery platforms, payment providers, or other third-party services that may be accessible through links or business arrangements. We may revise this policy when our information practices, website features, business operations, or legal obligations change, and any revised version will be published on this website where appropriate. We encourage visitors to review this page when they want to understand how their information may be handled. If you have a question, concern, correction request, or privacy-related complaint, please contact The 1 Perfume using the contact details provided on our website. We will make reasonable efforts to review your concern and provide an appropriate response in accordance with applicable law and our operational procedures.